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It’s been a busy first few weeks with the new board and we remain committed to listening to and serving the homeowners in Coles Crossing. Here are a few actions and improvements we have been working on.

 

Homeowner Forum Update:
We’re introducing a simple form to be used at the start of each forum. Homeowners will list their name and topic, and we’ll remind everyone of the two-minute speaking limit. The purpose is two-fold:

To help capture and organize concerns accurately.
To hold the board accountable for responding — either in the meeting (if factual) or with follow-up afterward if board discussion is required.

New Pickleball Facility:
On June 20th, concrete was poured for the new pickleball courts. These courts are under construction and not suitable for play. Please stay off the courts until construction is completed.

 

Financial Reporting Improvements:
We’re correcting past budget allocations, which had used a straight 1/12th monthly split. That approach didn’t reflect the true timing of major seasonal expenses like pool operations and landscaping. As a result, prior reports overstated available surplus. Going forward, reporting will be based on seasonal patterns to provide a more accurate financial picture.

Virtual Board Meeting Access:
We’re working with Crest Management to find solutions for those residents busy with work, kids, or just otherwise engaged unable to attend meetings in person to attend remotely. Expect an update on our progress no later than the next meeting.

 

Crest Management Meeting:
In the past few days, we’ve met with the team at Crest to gain a better understanding of their responsibilities, to work on response time and service quality, and to benchmark other neighborhoods that they manage for best practices.

 

Improving Communication through a Multi-Channel Approach:
Our Communications Team is working to communicate with you where you want to get your information – through email, the community website, The Paper Boy and Mid-Month 5, and the Official Coles Crossing HOA Facebook page – which you can follow at https://www.facebook.com/thecolescrossinghoa - where we are committed to updating you on upcoming HOA meetings, events and board announcements. 

 

Promoting Expanded Community Involvement:
The Board members have each met with their committee chairs, and an interim Pool Committee Chair has been approved. We are still seeking chairs for our Technology, Service Quality, and Architectural Review Committees.

 

The board’s commitment to volunteerism and this community can drive the improvements you have requested. We humbly ask you to join with us in the same spirit and find a place to fit in and help us makes Coles Crossing the type of neighborhood we can all be proud of.