Articles

I am Brandylee Marsh, and I am running again for a position on the Coles Crossing Board of Directors.  My family moved to Coles Crossing in 2001, when my husband and I had just one child. Coles Crossing’s master plan instantly attracted us: homes for every stage of a family’s life, a planned elementary school, and thriving neighborhood events to bring our community together.  

 

We moved into a cottage home and developed lasting relationships with our neighbors. As our family grew and we realized we needed more space, the decision to remain in Coles Crossing was an easy one. We built our dream home, in 2006. My family has had the prototypical Coles Crossing experience of growing in (and with) the community.

 

Our time in Coles Crossing has been steeped in volunteerism, giving time to Sampson Elementary, both as a member of the PTO and a Science Resource Center liaison. I also served on several community committees, including volunteering as a member of the Events Committee and later becoming the Events Committee Chair.

 

I am most proud of my work to expand community events from 4 each year to 24.  The Community Center became a bustling hive of activity for all ages and interests with offerings like storybook hours, scrapbooking retreats, quilting nights sponsored by the Quilting Club, sewing lessons for kids, and Mommy and Me playdates, as well as the Casino Night, Luau and Bunco Tournaments for adults.  I worked with our Playgrounds  Committee to design and build our new playground at the Community Center and update the playground at the Tennis Courts.

 

I also have been committed to scouting, as all five of my sons have been active in Cub Scouts and Boy Scouts.  I helped found Scouts, BSA Troop 1791, where I continue to serve as Scoutmaster and have served in several volunteer capacities within our neighborhood Cub Scout pack (Pack 1179).

 

As a board member, I have worked hard to bring transparency and honor in all I do. I’d like to host quarterly town hall meetings, in person and virtually, to gather community feedback, as well as take a hard look at the needs of the community and how we’re leveraging our committees to meet those needs. I believe in the visionary servant leadership model. I have a people-first mindset and believe in collaboration.

 

Although Coles Crossing is marked by sections, our community has no such boundaries.  We are part of a single community. It is critical that we foster the sense of community that brought so many families, like my own, to Coles Crossing.

 

My name is Dan Forlenza, and I am a proud resident of Coles Crossing. My wife Isabel and I have called this wonderful community home for 20 years, raising our three children, all of whom attended Sampson Elementary, Spillane Middle School, and Cypress Woods High School. Over the years, Coles Crossing has become an integral part of our family’s life, and I am deeply committed to giving back and ensuring it remains an attractive and thriving community that all are proud to call home.

 

I have actively contributed to the community through mentorship programs at Spillane Middle School, Cypress Ranch High School, and currently, Goodson Middle School. Additionally, I have served as the captain for the Coles men’s tennis league for the past nine years. My approach to leadership has always been rooted in listening first, having an open mind, and fostering a transparent decision-making process. I believe in making decisions based on logic and facts, taking emotion out of the equation to find the best possible solutions. I really do not like bureaucracy. I believe it is a leader’s job to eliminate roadblocks that prevent good ideas from being expressed and acted upon.

 

With a 25-year career as a technology executive, where I led teams of over 1,000 employees and managed budgets exceeding $100 million, I bring extensive experience in managing large-scale operations and making complex decisions. Currently, as the President of my own consulting company, I continue to guide organizations in the structure, operations and people required to achieve success.

 

The main goal of an HOA board member is to serve the people and interests of the community, and I will always hold this as my top priority. If given the opportunity to serve on the Coles Crossing HOA Board, I am confident that my experience, dedication, and leadership can contribute to making our community the best it can be.

 

My Approach to Leadership
I believe in:

Integrity: I believe in “doing what is right”. A leader should be able to defend their decisions because they have nothing to hide. Open communication and sharing information are key to achieving alignment and understanding.
Courage: It can be difficult to go against where the masses are leaning but sometimes it is necessary to steer in the right direction. If you keep the overall goals at the top of your mind, which in this case is to serve the Coles Community with the best solutions, the answer becomes clearer.
Collaboration: Valuing diverse perspectives while providing clear direction when necessary. I love hearing ideas different than my own and can change course when better ideas are presented. The best solutions usually come from many differing ideas melted together.
 

Efficiency: Pulling the information we have in hand and the knowledge at our    disposal to make decisions in a timely manner. Our decisions do not need to be perfect, but it is important that we are continually improving and moving forward.  

 

When we turn the faucet on or flush our toilets, we often give little thought to what goes on behind the scenes to ensure that happens without incident. The operation and
maintenance of these systems is always important, but it becomes even more critical during a hard freeze and other weather emergencies.  MUD 364’s Board of Directors would like to take a moment to shine a light on our operator, Municipal Operations and Consulting (MOC). Keeping the water on during a storm or freeze can be a serious challenge. During our most recent winter storms, MOC worked tirelessly to man the facilities and call centers and provide a fast response to any issues. We all owe them a huge thank you for their outstanding effort.

 

Questions:

 

Municipal Operations and Consulting’s key responsibility in an emergency is customer service.  While making sure all our district’s customers always have a potable water supply is extremely important, and goes a long way toward customer service, it is not the only thing we are concerned about during a winters storm or hurricane.  MOC also wants to ensure that each customer is able to speak to a knowledgeable person if they have an issue and can get a quick resolution to any issues that arise.  

 

MOC has learned many lessons over the 23 years that we have been in business.  For every emergency, whether a winter storm, hurricane, or even a tornado like Houston had in May of 2024, the best preparations are done far in advance.  Throughout the year, MOC exercises generators weekly, filters diesel fuel of each generator biannually, and maintains a strict PM (preventative maintenance) program on both stationary and portable generators.  

 

To prevent problems during a winter storm, we begin winterizing facilities in late September and have several inspections at each facility to ensure nothing is missed.  Each inspection is done using an online form so that pictures can be uploaded, and management can see what facility inspections are pending.  It is easy for an operator that visits a facility every day to overlook something small that could be very important during a freeze.  MOC wants to make sure those items are identified and corrected before they cause a problem later. 

 

Additionally, MOC has a disaster plan that details each field employees’ responsibilities during an emergency.  While the disaster plan is a living document, changes regularly, and is available online for each employee, we print these before hurricane season each year.  This way, if there is a loss of internet service, each field employee will have what they need. Before hurricane season, our area managers also meet with new employees in the field to walk them through their emergency duties so there is no confusion.  

 

 

Finally, during emergencies, all of MOC’s field staff are stationed in a designated area to minimize response time and the need to drive on the main roads.  If possible, we have staff in the districts before the event, assuring there will not be a lag in available personnel.  The plant operators will monitor water and wastewater facilities 24 hours a day to ensure everything is operating as it should.  The field techs will monitor the neighborhood for issues like leaks or sewer backups and be available to respond to any customer emergencies quickly. 

 

During winter storm Uri, it became obvious that, due to the power shortage, the generators at a significant number of water and wastewater facilities were going to run longer than the onsite fuel supply would support.  The roads were too icy for the fuel delivery companies to drive their heavy delivery trucks on, so we were forced to adapt.  We quickly loaded fuel tanks on trailers and flatbed trucks.  Using credit cards to pay at the pump, our staff was able to purchase fuel from truck stops that had power, even if they were not open.  Some of us had 50-gallon tanks that would keep a generator fueled for a few hours, while others had 1000-gallon trailers that could fill up a large generator in two trips.  Since winter storm Uri, we have purchased more permanent fuel trailers and have created an in-house app that our field staff can use to request fuel during emergencies.  MOC has also amended our disaster plan so that numerous employees are exclusively dedicated to delivering fuel.  During Hurricane Beryl, we found the system to be a huge success. 

 

As discussed earlier, during emergencies, it is extremely important for our customers to be able to speak with a knowledgeable CSR (customer service representative) when they have an issue and get a quick response.  Prior to a winter storm or hurricane, MOC’s office staff are stationed at our office in Cypress and take shifts answering customer calls 24/7.  During these emergencies, MOC wants every customer to be able to speak with a person that can access their account and immediately dispatch a field tech if needed.  When we built the Cypress office, we made sure the onsite generator could run all the air conditioners, heaters, and IT systems needed to keep staff comfortable and able to give excellent service to customers.

If an issue needs to be communicated quickly, MOC has the ability to send emergency emails and/or text messages to customers that have supplied their information.  We can also post updates to our website to keep customers informed.  

 

One way residents can support MOC’s efforts to maintain water service during extreme weather events by preparing their homes for the event. For example, during winter storm Uri, some districts experienced water usage skyrocket due to broken pipes.  Many residents left their homes due to the lack of electricity and either went to stay with friends, family, or in a hotel.  When pipes burst in numerous homes, in addition to residents dripping their faucets to keep pipes from freezing, the water plants had a hard time keeping up with the demand.  While we completely understand that it is hard to plan for every scenario, as Benjamin Franklin said, “an ounce of prevention is worth a pound of cure.”

 

 

 

Did you know that reporting streetlight outages in Coles Crossing is easy and handled directly by CenterPoint Energy? Residents can self-report issues with streetlights through their convenient online tools. The HOA does not manage streetlight repairs, but here's how you can report a streetlight outage:
How to Report a Streetlight Outage:
Use the Online Form or Map:
Visit the CenterPoint Energy website here to report an outage using their online form or interactive map.
You can also go directly to the reporting map here.
Information You Will Need:
Pole Number: Provide the pole number for the malfunctioning streetlight(s).
Your Contact Information: Share your contact details in case CenterPoint needs additional information to locate the streetlight.
Email Address: If you'd like to receive feedback about your repair request.
Number of Streetlights: Indicate how many streetlights you're reporting.
For General Power Outages:
Call CenterPoint Energy at 713-207-2222 or toll-free at 800-332-7143.
Common Questions About Reporting:
Q: What if I don’t know the pole number?
A: If the pole number isn’t visible or accessible, use the interactive map on CenterPoint’s website to pinpoint the location of the streetlight that needs repair. Providing a nearby address or intersection can also help CenterPoint locate the light.
Q: How long does it take for repairs?
A: Repair times vary depending on the severity of the issue, weather conditions, and CenterPoint’s workload. Most outages are resolved within a few weeks, but larger problems, such as replacing damaged poles, may take longer.
Q: What should I do if repairs aren’t made promptly?
A: If you notice delays, follow up directly with CenterPoint Energy. You can use the reference number provided when you reported the outage to check on the status of your repair request.
Q: Can I report multiple streetlights at once?
A: Yes, you can report multiple streetlights during the same submission. Be sure to provide as much detail as possible, including the pole numbers or precise locations for each light.
Q: What if the streetlight is damaged, like leaning or broken?
A: You can report damaged streetlights through the same CenterPoint Energy system. Be sure to describe the damage (e.g., leaning pole, broken light cover) in the comments section of the report form.
Q: Are outages automatically reported to CenterPoint by the HOA?
A: No, streetlight outages are not reported by the HOA. Residents must report issues directly to CenterPoint Energy using their online tools.
Q: Will I be notified when the issue is resolved?
A: If you provide your email address during the report, CenterPoint Energy will send you updates, including a notification when the repair is complete.
Q: What if the streetlight stays on during the day?
A: A streetlight that stays on during the day is also considered a malfunction and can be reported to CenterPoint Energy using the same system.
Q: How do I know if a streetlight is under CenterPoint’s maintenance?
A: Most streetlights in the Coles Crossing area are managed by CenterPoint Energy. If you’re unsure, report it through their system, and they will verify whether it falls under their jurisdiction.
Q: Are there fees for reporting or repairs?
A: No, there are no fees for reporting outages or repairs. Streetlight maintenance is included as part of the electric service provided by CenterPoint Energy.
Q: What happens if I report a light but it isn’t fixed?
A: Follow up with CenterPoint Energy using the reference number provided when you submitted the report. Persistent issues can also be escalated through their customer service hotline.
Reporting is Quick and Easy!
Simply follow the steps provided on the website to ensure your neighborhood streetlights are repaired promptly. Together, we can keep Coles Crossing well-lit and safe!
For more information or to report a streetlight outage, visit the CenterPoint Energy Streetlight Reporting Page.

 

This email transmission may contain information that is proprietary, privileged and/or confidential and is intended exclusively for the person(s) to whom it is addressed. Any use, copying, retention or disclosure by any person other than the intended recipient or the intended recipient's designee is strictly prohibited. If you are not the intended recipient or their designee, please notify the sender immediately by return email and delete all copies.

Playground – The playground near the community center was revitalized with enhanced safety features, a new rock climbing structure, and expanded play areas.  https://www.youtube.com/watch?v=zmZCJiq6ovg

 

Fitness Center – The fitness center was upgraded with 70% new equipment, providing residents with a modern and well-equipped space to stay fit. 

 

Landscape – The Landscape Team led tree trimming and debris removal efforts following natural disasters, ensuring the community remains safe and beautiful.

 

Events – The Events Committee organized successful community events, including Back-to-School and Christmas celebrations, bringing neighbors together.

 

Pools & Community Center – Both community pools are being upgraded, and the Community Center received a fresh coat of paint and festive holiday decorations.

 

Tennis Courts – The tennis courts were resurfaced for improved safety and aesthetics.

 

Pickleball – Pickleball was added to our community, offering residents of all ages an additional outdoor exercise option.

 

As we move into 2025, we’re pleased to share that Coles Crossing HOA dues will remain unchanged at $1,000 per household, consistent with 2024. This reflects our commitment to maintaining a strong financial position while continuing to provide essential services and amenities for our community.

Included in your annual dues is trash service, which accounts for approximately $299 per household in 2025. Based on online research, the average cost per household for trash services in Harris County ranges between $20–$30 per month, or approximately $300 annually. This means Coles Crossing’s trash service is in line with the county average, and it also includes garage door/backdoor service, offering an added convenience that many communities do not provide.

 

• Utilities: Streetlights and irrigation
• Landscaping: Maintenance of common areas
• Pool & Gazebo: Operations and upkeep of these key amenities
• Security: Ensuring the safety of our residents and properties
• Community Enhancements: Lakes, tennis courts, fitness center, and the community center

A Historical Perspective

Since 2019, Coles Crossing HOA dues have increased modestly, with an average annual increase of less than 2%, which is below inflation. This ensures that we can continue providing high-quality amenities and services without significant financial burden on residents.

Here’s a quick breakdown of annual dues over the past six years:

• 2019: $900
• 2020–2023: $950
• 2024–2025: $1,000

This approach allows us to keep pace with rising costs, particularly for services like trash collection and landscaping, while maintaining the financial stability of the HOA.

Coles Crossing remains competitive with neighboring communities:

• Longwood: $1,104 (2024)
• Cypress Creek Lakes: $1,128 (2024)
• Fairfield: $1,056 (2024)

Despite rising costs across various services, Coles Crossing continues to provide exceptional amenities while keeping dues reasonable. Our community benefits from amenities that not only enhance our quality of life but also help maintain property values over the long term.

The HOA Board works diligently to balance fiscal responsibility with the needs and expectations of our residents. Maintaining dues at the current rate allows us to invest in essential services, preserve the beauty of our shared spaces, and plan for future improvements.

We hope everyone had a Merry Christmas and wish you all a Happy New Year! As we ring in the new year, the Board is focused on several key initiatives and projects that will impact our community. Some of these projects aim to enhance the community, while others, like the NHCRWA water pipeline project, present challenges that we must navigate thoughtfully. It’s clear that we have a full agenda ahead, and we’re committed to keeping residents informed every step of the way.

 

The Board has been reviewing options to address the growing interest in pickleball within Coles Crossing. At the November 2024 Board Meeting, the Pickleball Exploratory Committee presented the following options for adding pickleball courts:

 

1.        Option 1: Build standalone pickleball courts at a cost of approximately $400,000. (Note: Recent bids received from residents and shared with the Pickleball Committee suggest that building four standalone pickleball courts may only cost between $135,000 and $140,000. The Board is committed to reconciling these cost differences by reviewing all bids, considering community feedback, and ensuring that the most cost-effective solution is selected before a final decision is made.)

 

2.        Option 2: Convert tennis courts 5 and 6 into pickleball courts. (The Board has voted against this option.)

 

3.        Option 3: Convert tennis court 6 into four pickleball courts by adding a concrete slab and fence. Estimated cost: $100,000–$150,000.

 

The Board has advised the committee to focus on obtaining firm quotes for standalone courts or the conversion of tennis court 6, which are due to the Board by January 10, 2025.

There are varying opinions on where to best locate the courts and the actual cost of the pickleball courts. Once all the bids are received, the Board will be able to make a well-informed decision that balances the needs and interests of all residents. The Board will determine the best option by considering input from the Pickleball Exploratory Committee, resident feedback, and committee and resident-submitted bids. Our goal is to select the most cost-effective option that reflects the best interests and desires of the community

 

Community Pipeline Project

 

Included in this month’s Paperboy, we provide important details about the NHCRWA water pipeline project, which is expected to begin impacting our community in the summer of 2025.

This project will affect several key streets in and around Coles Crossing, including Barker Cypress Rd., Telge Rd., Jarvis Rd., and Huffmeister Rd. The article includes a detailed map of the pipeline route through our neighborhood and photos of similar projects to give you a clear idea of what to expect during construction.

 

Stay tuned for more information in the Paperboy, and as always, we appreciate your support as we work to keep our community informed!

 

 

The Coles Crossing HOA Board is currently exploring the possibility of donating property on the south side of Jarvis Road to Harris County with the intention of developing it into a public park. This initiative represents a unique opportunity to create a community space that could benefit Coles Crossing and the surrounding neighborhoods. However, it is important to note that the use of this property is limited as it is located within a floodway where land development is regulated by the county. This designation impacts the types of development and activities that can occur on the property.

 

Compensation and Terms of the Donation: As part of the potential agreement, the Board is working to ensure that Coles Crossing receives adequate value in exchange for the property donation. While the details are still under discussion, one proposal is to request that Harris County commit to investing in the park’s development at a level that reflects the appraised value of the property. This could mean that Harris County allocates a similar monetary value toward park infrastructure and amenities. The goal is to ensure that Coles Crossing’s contribution is met with a corresponding investment in the community’s future.

 

Potential Features and Amenities: While specific details of the development are still under consideration and will be reviewed further in 2025, the Board aims to ensure that any future park includes amenities that meet the needs of residents. Potential features under consideration include walking trails, open green spaces, playgrounds, nature trails, dog parks, picnic areas and pavilions, outdoor fitness equipment and/or parking facilities.

Next Steps: As the Board continues to evaluate this potential project, updates will be shared with residents. Discussions are ongoing with Harris County to finalize the scope, timeline, and specific commitments related to the donation and development. 

 

Candidate Submissions for 2025 Board Elections Due: January 31, 2025

Looking ahead to the May 2025 Board election, we are currently seeking candidates to serve a three (3) year term on the Board of Directors. This is a great opportunity for residents to get involved and help shape the future of Coles Crossing. If you’ve ever considered serving on the Board, now is the time to take action!

 

Please note that this election is to elect members to the Board, not to specific officer positions (e.g., President, Vice President). Officer positions will be determined by the newly elected Board during the Board meeting immediately following the Annual Meeting.

 

If you're interested in running for a seat on the HOA Board, please submit your candidacy by emailing Heathere@crest-management.com no later than January 31, 2025. When submitting your candidacy, please include a brief statement of interest and a short biography. This will help the Board and community members learn more about you.

 

Get Involved

Whether it’s running for a Board position, participating in committee meetings, or joining discussions on key projects like pickleball, the pipeline, or the new park development, your involvement helps make Coles Crossing a better place for everyone. We appreciate your continued support and look forward to working together in 2025 to maintain the high standards that make our neighborhood a wonderful place to live.

 

Thank you,
Coles Crossing HOA Board